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Find a STAR participant
STAR membership is open to eligible organisations involved in transfer processing and MI reporting, including platform providers, pension providers, administrators, fund managers and transfer agents.
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Frequently asked questions
Common questions about joining STAR
Learn more about STAR membership, how the programme works and how to take part.
Q. Who can join STAR?
STAR is open to organisations involved in savings, investment and pension transfers, including platform providers, pension providers, fund managers and transfer agents.
Q. Why join STAR?
STAR helps organisations benchmark performance, drive continuous improvement and demonstrate their commitment to industry standards.
Participation also helps increase transparency and supports better outcomes for customers and advisers.
Q. What does membership involve?
Members commit to supporting the STAR framework and submitting management information (MI) for the services they wish to accredit.
We'll guide you through the onboarding process and requirements.
Q. How much does membership cost?
STAR operates on a not-for-profit basis, with fees used to fund, support and develop the programme.
Funding is structured with a one-off joining fee per parent company, and a smaller annual charge per SLA for each brand registered within a Group.
Q. How do I become a STAR member?
Simply contact us and we'll guide you through the application and onboarding process.
Raise the standard for smoother transfers
Join the organisations raising the bar on customer transfers and gain independent accreditation that proves it.