Contact STAR

Get in touch with STAR

For questions about membership, accreditation, MI reporting or general enquiries, contact the STAR team.

Email us

enquiries@star-transfers.co.uk

Response time

STAR aims to respond to general enquiries within two working days.

Send a message

How can STAR help?

Complete the form and the right team at STAR will get back to you.

Many thanks for your enquiry to STAR - we will be in touch shortly.

Need help before getting in touch?

Find answers to common questions about STAR membership, accreditation, MI reporting and how to take part.

Q. How do I become a STAR member?

Simply contact us and we'll guide you through the application and onboarding process.

Our team can help with questions about accreditation requirements, assessment timelines and participation in the STAR programme. You can submit an enquiry, and we'll direct you to the appropriate contact.

A list of participating organisations and their accreditation status is available on our website.

We'll discuss your organisation's requirements, explain what's involved and help you understand the next steps towards membership and accreditation.

We welcome feedback and enquiries from members, customers and other stakeholders.

Please contact us using the details on this page, and we'll ensure your enquiry reaches the right team.

Raise the standard for smoother transfers

Join the organisations raising the bar on customer transfers and gain independent accreditation that proves it.

Learn how it works

Members Portal

The Members Portal enables members to submit MI for accreditation on a quarterly basis.

Access is controlled through defined permission roles. Each user is assigned the appropriate role by STAR and the member’s Relationship Manager.

If you have been granted access, use the button below to open the Portal and log in with your corporate Office 365 credentials.

Support: If you require access in order to submit MI, please contact us at enquiries@star-transfers.co.uk

Members Portal

Membership

Step 1 : Join

Want to get involved? Please complete the Joining Agreement form below and take the first step to becoming a STAR member today.

Joining agreement Form
  • Follow the link above to complete the Joining Agreement form.
  • On completion, your authorised signatory will receive the agreement contract for digital signature, to be signed at group level.
  • Once the signed contract has been received, STAR will issue an invoice for the one-off joining fee of £6,000 + VAT.

  • If your organisation is intending to submit MI for accreditation purposes, you will be invited to complete the Servicing Agreement form in Step 2 following receipt of payment.

Support: If you require access in order to submit MI, please contact us at enquiries@star-transfers.co.uk