Janus Henderson Investors is a global asset manager with more than 348 Investment professionals headquartered in London. This is their STAR case study.
The problem
The pace of transfers has been an issue for many years, and STAR aims to tackle this. However, platforms can only deliver efficient pension, ISA and GIA transfers if they can rely on all asset managers to support timely and reliable transfers, re-registrations and share class conversions. Although asset managers delegate authority for transfer processes to its transfer agents (TA), the asset manager is responsible for the process. Therefore, asset managers are accountable for meeting FCA regulations, good consumer outcomes and timely transfers, whilst ensuring their TA supports them.
The solution
STAR is working with asset managers and transfer agents to create a long-term solution to improving the customer experience of transferring pensions, savings and investments between companies by setting and measuring participants against a good practice framework.
Janus Henderson is currently one of four asset management firms (JO Hambro Capital Management, T.Rowe Price and Vanguard) supporting STAR and being accredited for their performance in transfers. In the first round of accreditations, Janus Henderson was awarded a gold accreditation in the asset manager category. By taking part in STAR, Janus Henderson is showing its dedication to providing good customer outcomes on a long-term basis and helping to create transparency within the industry.
STAR is encouraging other asset managers to join STAR to measure performance transparently, based on evidence of outcomes and a shared understanding of good practices across the industry.
Janus Henderson Investors
“Becoming accredited required minimal effort on our part and was mainly handled by our transfer agent. We were pleased with the process and robust governance and were delighted to receive a gold accreditation in 2022. This enhances our reputation, reflects our strong performance in transfers and shows that we care about good customer outcomes and remain focused on timely investment transfers.”